Episodes

Chris Booth, the product owner for NatWest Group's AI assistant Cora, discusses the accessibility work NatWest has been doing and the journey of improving their conversational AI. NatWest started by building their own front-e...

This episode covers the stories in the credit industry that caught our eye, including overdrafts, interest charges on personal loans, universal credit, FinTech, buy now pay later, and open finance. We highlight the high numbe...

In this podcast episode, Paul Sweeney and Cormac O'Neill cover topics such as company defaults, payment terms, transaction fees, and the adoption of AI in the banking sector. The hosts also explore the concept of Gen AI and i...

In this episode, Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss recent news stories and trends in the credit industry. They provide updates from their recent attendance at a financial PEVC All Things Funding Summit in Lo...

Alison Dunn, CEO of Citizens Advice Gateshead, discusses the structure and scope of Citizens Advice and the challenges they face in managing a wide range of services. Alison highlights the misconceptions about Citizens Advice...

In this episode, Webio's Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss the recent European NPL Conference and highlight three key themes: consolidation in the NPL market, regulation in the industry, and the importance o...

In this episode of Credit Shift News and Update, Paul Sweeney (CSO) and Cormac O'Neill (CEO)discuss various news and trends in the credit industry. They provide updates on their own company, Webio, and discuss the recovery of...

In this episode, the hosts Paul Sweeney (Chief Strategy Officer at Webio) and Dan Blagojevic (Director of Decision Sciences & Machine Learning at Optima) and their guest, Javier Campos (Chief Information Office at Fenestra), ...

Paul Sweeney, CSO at Webio, covers a range of topics pertinent to the credit industry and related technological innovations. Key points include: 1. UK Economic Overview: The UK ended 2023 in a recession, albeit not expected t...

This episode of Credit Shift News features Paul Sweeney, Chief Strategy Officer at Webio, and CEO Cormac O'Neill, discussing recent developments in the credit industry They cover a range of topics: Discretionary Commission Ar...

In this podcast featuring Paul Sweeney and Cormac O'Neill, the conversation revolves around recent developments in the credit industry, customer trends, and technological advancements, particularly in conversational AI. They ...

This podcast episode features Paul Sweeney (CSO) and Cormac O'Neill (CEO) highlighting industry news and focusing on the financial struggles of different consumer groups. Key points include: Renters vs Homeowners: A significa...

In this week's podcast, Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss several topics related to the fintech and customer service industries. Here's a summary of the key points: 1. Webio's New UI : Cormac mentions the la...

Hosts: Paul Sweeney, Co-Founder and Chief Strategy Officer, and Cormac O'Neill, CEO and Co-Founder at Webio Key Discussions: 1. Webio Announcements: Cormac teases with upcoming exciting announcements from Webio, hinting at si...

This episode features a conversation between Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O'Neill, CEO of Webio. They discuss various topics, including: 1. Personal Christmas Experiences : Both sha...

This podcast features Dan Blagojevich , Director of Decision Sciences at Optima Partners, and his co-host Paul Sweeney , co-founder and CSO at Webio, interviewing Marilena Karanika , Head of Data Innovation at Experian. The d...

Hosted by Paul Sweeney, Co-founder and Chief Strategy Officer at Webio, and featuring Delia Jones, Chief Operating Officer at Webio, this podcast episode delves into several key areas in the credit industry. 1. General Indust...

In the podcast episode of Credit Shift News Update, hosted by Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and featuring Cormac O'Neill, CEO and Co-Founder, the discussion centers around recent trends and cha...

Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, discusses the top stories effecting the credit and finance sector this week. Section 1: General Industry News UK Inflation Update : Inflation fell by more than 2% ...

Paul Sweeney, Co-Founder and Chief Strategy Officer at Webio, and Cormac O’Neill, CEO and fellow founder, delve into the latest developments in the credit industry. In General Industry News, the hosts discuss the UK economy's...

In this episode of Credit Shift News and Update, Paul Sweeney, the Co-Founder and Chief Strategy Officer of Webio, is joined by his fellow Co-Founder and CEO, Cormac O'Neill. We kick off the show by reflecting on their compan...

With AI revolutionizing all sectors, how does it impact credit, collections, and the entire fintech industry? Terry Franklin , EVP at Qualco Technology, joins us to shed light on this fascinating topic. He shares insights on ...

In this week’s update, Paul Sweeney tackles important issues impacting UK workers and consumers. One major highlight was the impending 10% increase in the living wage, benefiting over 460,000 workers. The Living Wage Foundati...

Ever wondered how changing financial landscapes can affect your wallet? Let's embark on a journey with Paul Sweeney and Cormac O’Neill, the brilliant minds behind Webio, as we chart the course of the credit industry. In the f...