Credit Shift
Welcome to Credit Shift, the podcast that dives into the challenges and opportunities, tools, and strategies shaping the world of credit, digital debt collection, and digital transformation.
Brought to you by Webio.com, Credit Shift explores key industry trends and innovations, featuring insights from Webio experts and industry leaders. Whether you're navigating AI in collections, customer engagement strategies, or the future of digital debt recovery, this podcast is your go-to resource for staying ahead in an evolving industry.
Recent Episodes
March 10, 2025
The Overlooked Potential of SMS in Debt Collection
In this episode of Credit Shift , Mark Oppermann and Graham Bragg chat about the often overlooked power of SMS in digital debt collection and customer engagement. While it might be one of the older technologies in the mix, SM...
Feb. 19, 2025
Choosing the Right AI for Debt Collections: Custom Language Models vs. Large Language Models
In this episode of Credit Shift , we dive into the world of AI in debt collection. They break down the key differences between custom language models and large language models, tackling the big question—why does it matter? Th...
Feb. 3, 2025
AI and Digital Debt Collection in 2025
Summary In this episode of Credit Shift, Mark Oppermann and Graham Bragg discuss the future of AI in digital debt collection, focusing on the advancements expected by 2025. They explore the lessons learned from 2024, the role...
Oct. 17, 2024
News Update: AI, Fraud, and Consumer Protection: Addressing the Credit Industry's Biggest Challenges
In this episode of Credit Shift News, Paul Sweeney and Cormac O'Neill discuss the latest trends and challenges in the credit industry, focusing on scams, consumer protection, cybersecurity, council tax collection, AI adoption...
Oct. 1, 2024
News Update: How AI is Disrupting Traditional Industries AI's Role in Transforming Financial Services
Summary In this episode of Credit Shift News, Paul Sweeney and Cormac O'Neill discuss the latest trends in the credit industry, focusing on: The impact of AI and digitalisation in collections The challenges faced by small bus...
Sept. 19, 2024
News Update: AI's Growing Influence in Credit: Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services
Summary In this episode of Credit Shift News, Paul Sweeney discusses recent trends and reports in the credit industry, focusing on customer experiences in mortgage queries, the rise of buy-now-pay-later debts, and the transfo...
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